LAOL: improvements to our online system

7th August 2024

This update is to inform you of system enhancements made to Legal Aid Online (LAOL) and further improvements planned for the autumn

LAOL downtime scheduled: Monday 17 June, 5.30pm-7pm

10th June 2024

Access to Legal Aid Online (LAOL) will be unavailable from 5.30pm to 7pm on Monday 17 June for deployment and upgrades.

LAOL downtime scheduled: Tuesday 30 April, 5.30pm-7pm

22nd April 2024

Access to Legal Aid Online (LAOL) will be unavailable from 5.30pm to 7pm on Tuesday 30 April for deployment and upgrades.

LAOL downtime scheduled: Friday 22 September, 5.30pm

31st August 2023

Access to Legal Aid Online (LAOL) will be unavailable from 5.30pm on Friday 22 September until 7am on Saturday 23 September for deployment and upgrades.

LAOL downtime scheduled: Friday 28 April, 5:30pm

24th April 2023

Access to Legal Aid Online (LAOL) will be unavailable from 5:30pm on Friday 28 April until 7am on Saturday 29 April to allow for deployment and upgrades.

Legal Aid Online: system unavailable 9-11pm on 1 February

31st January 2023

The online system will be system unavailable between 9-11pm tonight to allow us to implement bug fixes

Legal Aid Online: Monday 28 November update

28th November 2022

Following upgrade work to Legal Aid Online (LAOL), we have listed the below fixes that were deployed and ongoing issues to be resolved.

LAOL downtime scheduled: Monday 28 September, 9pm – midnight

25th November 2022

Access to Legal Aid Online (LAOL) will be unavailable 9pm-midnight on Monday 28 September to allow for deployment and upgrades.

Legal Aid Online: issues and workarounds

30th September 2022

Guidance on known current issues with the online system and how to address them

Changes to Legal Aid Online from 1 October 2022

22nd September 2022

This update explains significant changes being made to our online system to create increased consistency and make LAOL easier to use

LAOL downtime scheduled: Wednesday 7 September

24th August 2022

Access to Legal Aid Online (LAOL) will be unavailable 7pm-9pm on Wednesday 7 September to allow for essential upgrade maintenance.

LAOL downtime scheduled: Thursday 4 August

20th July 2022

Access to Legal Aid Online (LAOL) will be unavailable 7pm-9pm on Thursday 4 August to allow for essential upgrade maintenance.

LAOL downtime scheduled: Tuesday 31 May and Saturday 11 June

16th May 2022

Access to Legal Aid Online (LAOL) will be unavailable 7pm-9pm on Tuesday 31 May and 8am-6pm on Saturday 11 June to allow for essential maintenance.

LAOL downtime scheduled for evening of Friday 25 March

15th March 2022

Access to Legal Aid Online (LAOL) will be unavailable so we can install the latest system updates between 5.30pm and 11pm on Friday 25 March 2022.

LAOL downtime scheduled for Saturday 12 March

4th March 2022

Access to Legal Aid Online (LAOL) will be down for essential maintenance and unavailable between 8am and midday on Saturday 12 March 2022.

LAOL downtime scheduled for Saturday 29 January

20th January 2022

Access to Legal Aid Online (LAOL) will be down for essential maintenance and unavailable between 8am and midday on Saturday 29 January 2022.

Legal Aid Online unavailable 14 December – 5:30pm to 9pm

8th December 2021

Legal Aid Online will be unavailable on Tuesday 14 December, from 5:30pm to 9pm to implement system changes.

Update: Change to Police Scotland Custody Reference Numbers

20th October 2021

Claiming fees for Police Station advice with Police Scotland National Custody System Unique Reference Number now a 7 digit number instead of 6 digit number.

Website unavailable briefly this weekend for server update

6th September 2021

Our website will be unavailable for a short time on Saturday 11 September 2021 to allow scheduled maintenance by our hosting provider.

LAOL planned maintenance – Saturday 7 August

3rd August 2021

Access to LAOL Legal Aid Online will be unavailable for essential maintenance on Saturday 7 August, 8am to 10am.

Criminal ABWOR fixed fee cases where a Criminal Justice Social Work report is being considered

13th July 2021

We have updated Legal Aid Online with an easier way of requesting an increase in limit for Criminal ABWOR fixed fee cases when submitting the ABWOR application.

LAOL unavailable 12 July from 5.30pm until 7.30pm

12th July 2021

On Monday 12 July LAOL will be unavailable from 5.30pm until 7.30pm to deploy the latest changes and essential upgrade maintenance.

New Legal Aid Online: Guidance for final switch

12th July 2021

We are shortly making the final switch to the new Legal Aid Online (LAOL) upgrade with users required to implement changes to the log in process.

LAOL downtime scheduled for Sunday night

17th June 2021

Access to LAOL Legal Aid Online will be down for essential maintenance and unavailable between 8pm and 8.30pm on Sunday 20 June

LAOL back online

18th May 2021

Following issues with LAOL the problem has been resolved and the online system is now available.

LAOL: Essential maintenance completed

17th April 2021

Our online system is back online due to required maintenance being completed ahead of schedule.

LAOL: Essential maintenance scheduled this weekend (17-18 April)

14th April 2021

Access to LAOL Legal Aid Online will be down for essential maintenance and unavailable on Saturday 17 and Sunday 18 April.

Updated: Legal Aid Online is back online

22nd March 2021

We have reverted to previous online system until issues resolved by third party supplier

Amendments to Civ Sol online registration screen

6th January 2021

Details of some changes to the available fields when entering applicant details in the Civ Sol online form

Covid-19 Equalities Statement

22nd May 2020

We would like your feedback if you have been affected by or can otherwise identify any equalities impacts of the changes we have made due to Covid-19.

Covid-19: Guidance on providing applicant financial information

13th May 2020

Guidance to help solicitors & clients when providing applicant financial information during Covid-19 for criminal, civil and children's legal aid

Further LAOL system improvements and enhancements

28th April 2020

See various LAOL improvements including to paper accounts, device displays, ABWOR expenditure limits & diet definition, and system security.

Improvements to Legal Aid Online driven by first round of solicitor feedback

29th August 2019

Learn about and view screenshots of the improvements to Legal Aid Online.

Block move/transfer cases option added to Legal Aid Online

18th April 2019

This update contains information about a new ‘Block solicitor transfer/firm moves’ option that will go live on Wednesday 24 April.

Option to refer account to Edinburgh/local agent added to Legal Aid Online

16th April 2019

An Edinburgh/local agent function will be available in Court of Session cases if you provided the Edinburgh agent details in the CIV/SOL application and these h

New restricted access option on LAOL for law accountants

11th April 2019

We have now developed a third party access solution allowing you to restrict access for law accountants to specified cases only.

New interim accounts process for payment of fees and outlays

3rd April 2019

Following your feedback we have made changes so you can now submit more types of interim accounts online.

Online notifications for court granted and automatic legal aid cases

11th March 2019

Not all notifications are being sent to solicitors when we receive applications for court granted and automatic legal aid.

We’re looking for your input on Legal Aid Online

28th November 2018

We are carrying out research to help shape the future look and feel of Legal Aid Online.

Changes to Children’s A&A/ABWOR applications, revised data protection notices and declarations and release of children’s online accounts

18th May 2018

This update contains information about the following system changes that will go live on the evening of 23 May.

Changes to CivSol applications, revised data protection notices and declarations and Civil block fees

17th May 2018

This update contains information about the following system changes that will go live on the evening of 23 May.

Choosing police station duty location and revised data protection notices and declarations

17th May 2018

This update contains information about system changes that will go live on the evening of Wednesday 23 May 2018.

New LAOL screens and guidance for Criminal Justice (Scotland) Act 2016

19th January 2018

We have prepared guidance for changes that are being made to the Legal Aid Online system during the evening of the Wednesday 24 January.