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Changes to Civil LAOL accounts
Monday, Sep 24, 2018
The next phase of our online accounts redevelopment is nearing completion.
We previously introduced a new product for undefended and defended civil legal aid block fees. This was initially restricted and you were only able to submit accounts on Schedule 6, chapters 1 and 2 accounts providing that:
- there was no recovery or preservation and/or expenses;
- there was no post settlement work;
- no additional fee has been allowed; and
- no previous claim(s) have been submitted.
What is changing?
We are introducing a new synopsis process which will allow the submission of civil undefended and defended block fees accounts with a potential recovery or preservation and / or expenses.
The restrictions listed below will remain in place for now:
- no additional fee has been allowed; and
- no previous claim(s) have been submitted; and
- you have not accepted judicial expenses.
What are the benefits of the new civil accounts product?
This will deliver the following improvements:
- The online synopsis form will filter relevant questions based on the type of case so that we only ask you for the information we need about your case.
- Where there is no property recovered or preserved, the online synopsis will be automatically approved and you will receive a notification so that you can send your account straight to the Accounts Department.
- This new process helps us automatically identify the cases where there is property recovered and preserved and helps us pass those accounts immediately to the Principal Sums department.
- This new facility means that the Principal Sums work can be done online more efficiently, as well as assessment of your account. We’ll be able to process the principal sum work first, so that you know what to do with your civil legal aid account and we won’t be asking for things long after you’ve closed your file. Your client will also know about any potential liability at the earliest possible stage.
- There’s a facility to attach documents directly to the synopsis/case conclusion form. This means that you don’t need to send these to us by post.
- We’ve included checks to help you make sure that you’ve included all the necessary documentation.
- Instead, of paper correspondence, you will receive online notifications telling you about the progress of the synopsis/case conclusion form and the Principal Sum process. Because we have all the information online, you and we won’t have to send the paperwork back and forth.
If you have any queries relating to the submission of an online account with a potential recovery or preservation please contact: Sara Brown, Senior Specialist, Civil Finance, 0131 240 1998, email@example.com.
Training and guidance
The guidance section on our website currently contains training videos and interactive PDFs for the accounts products that are now live, including the new paper account process.
Webinars are currently available for the products previously rolled out. We plan to host webinars for the new civil accounts screens and we will provide you with dates when we plan to hold these shortly.
For further information or to arrange a webinar on any of the existing live account products, please contact: Christine Connerton, Digital Services Marketing Officer: firstname.lastname@example.org
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