Vacancy: Computing Engineer

Key responsibilities include:

• incident management – investigation and resolution of incidents
• set up new legal aid firms for the online service
• set up user access to SLAB’s systems for new users
• meet Service Level Agreements for your Helpdesk calls and ensure that all procedures are followed
• participate in user access and hardware\software audits
• asset and configuration management – maintain secure configuration and accurate information, controlling IT assets in one or more significant areas and verify the location and state of assets by ensuring documentation is always updated
• change management – implement changes based on requests for change with the ability to apply change control procedures
• technical specialism – assist in technical support activities and carry out agreed or routine maintenance and administration tasks.

We’re looking for:

• good working knowledge of Microsoft Office Packages (in particular Excel and Word)
• working knowledge of Citrix or other VPN environments
• basic understanding of scripting skills (Powershell)
• Mitel telephony, preferably with MS Teams integration
• working knowledge of Oracle Cloud Fusion
• experience in a customer service environment with a demonstrable willingness to help customers and a good level of empathy for customer problems
• tactful and diplomatic, with excellent oral and good written communication skills to ensure information is understood, with the ability to use appropriate, non-technical language for audiences
•  high quality and accuracy of work, especially when under pressure
• strong interpersonal skills and telephone manner
• good troubleshooting skills, using initiative to find a solution
• strong fault finding and analysis skills.

How to apply

Full details about the role and an online application are available through our recruitment portal (external link).