Customer Service Policy and Unacceptable Behaviour Policy
1 February 2023
Our Customer Service Policy and Unacceptable Behaviour Policy increase transparency of our performance and offer staff guidance for unreasonable behaviour
Legal Aid Online
Legal Aid Online: system unavailable 9-11pm on 1 February
31 January 2023
The online system will be system unavailable between 9-11pm tonight to allow us to implement bug fixes
Children's
Participation Individual’s at children’s hearings and pre hearing panels – ABWOR to be available
19 January 2023
The Legal Aid and Advice and Assistance (Miscellaneous Amendment) (Scotland) Regulations 2023 come into force on 23 January 2023
All solicitor updates
New regulations to add to list of disregarded payments when assessing applications
19 January 2023
The Legal Aid and Advice and Assistance (Miscellaneous Amendment) (Scotland) Regulations 2023 come into force on Monday 23 January 2023
Vacancies
Recruitment process underway for two non-legal Board members
12 January 2023
Applications are invited for two non-legal member roles on our Board, with expertise in audit, accountancy and strategic policy development required
General
Are you struggling to make payment to us? Call and see if we can help
20 December 2022
How to get in touch with us if you're having difficulties paying. It's always better to talk to us so we can try and help
General
Response to unusual work consultation published
20 December 2022
We have published our response to the consultation, outlining respondents’ views and confirming the change in policy we will be making.
General
Signs of recovery as applications, grants and payments rise – but legal aid reform needed for a sustainable future
14 December 2022
The publication today of our 2021-22 annual report shows the total cost to the taxpayer of providing legal assistance was £118.2m, up 19% on the previous year.
General
Research finds no evidence access to legal aid was significantly worse in early 2022 compared to pre-pandemic
13 December 2022
Results published from small scale review of the availability and accessibility of legal aid solicitors during Covid-19.
All solicitor updates
Reminder on our current requirement for signatures on Declaration Forms
12 December 2022
An update to confirm the current position with regard to signatures on declarations that has been in place since the start of the pandemic in March 2020.
