Fife advice agency awarded Scottish National Standards for Information and Advice Providers accreditation


Friday, Apr 13, 2018

Citizens Advice and Rights Fife (CARF) has become the first Type II/III agency to be accredited by the Scottish Government for the quality of their money/debt and welfare benefits advice under the new model of accreditation.

The Fife-wide Citizens Advice Bureau service, which has offices in six towns, was recognised for the high standard of advice and representation it provides to the public and the quality of its management processes and procedures.

The model enables advice agencies to receive quality assured accreditation for their work with clients and provides recognition for staff as they continuously improve their advice service.

Norma Philpott, Chief Executive of CARF, said: “We’re delighted to be accredited with National Standards. It’s all credit to those who manage, work and volunteer for this achievement. We can offer this re-assurance of our quality to existing and potential clients and partners.”

Minister for Community Safety and Legal Affairs Annabelle Ewing said: “I would like to congratulate CARF for successfully completing this accreditation, which aims to strengthen public confidence in the quality of advice provided. I look forward to more agencies taking up this opportunity to demonstrate the high quality of service available to the public.”