https://www.slab.org.uk/guidance/does-the-applicant-have-any-other-rights-and-facilities/
You cannot grant an application for advice and assistance where your client has other rights or facilities or a reasonable expectation of getting financial or other help from another body. You must ask your client whether they have:
If you consider your client does have those other rights or facilities, or a reasonable expectation of receiving help from another body:
You may decide to give advice and assistance to your client who has a reasonable expectation of getting financial or other help from a body. In such cases, you must ensure they sign an undertaking to pay us any sum received from that body for the expenses of the advice and assistance. Given that advice and assistance should not be made available to a person with those rights, this might relate to situations where:
Availability of Advice and Assistance
This page includes a list of example questions you may want to ask clients when assessing their financial eligibility for advice and assistance, and relevant information you should see. It includes questions to ask child applicants; married or cohabiting applicants; and applicants with more than one dwelling house. It also covers the issue of deprivation of resources, and what to do if the client is unable to answer these questions at a first meeting.