Cases where no documentary evidence of eligibility is immediately available

In some cases it may be hard to obtain documentary evidence to verify your client’s income. For example, your client may have had to flee the family home because of domestic violence or be in hospital having just given birth. You should explain this on the application for advice and assistance/ABWOR or for an increase.

It may also be difficult to get documentary evidence your client if they have:

  • Literacy issues
  • Mental health issues
  • Chaotic lifestyles

However, even in these cases, you should try to get evidence and if you cannot, clearly explain to us why you have granted advice and assistance/ABWOR.

You should always continue, as the case progresses, to try to get this. With each application for an increase you should explain why it is not reasonably possible to obtain documentary evidence of financial eligibility.

We will honour the increases granted if:

  • You have given us adequate information during the case
  • You acted diligently and in good faith based on the circumstances of the case and the information your client provided
  • In spite of it later transpiring that your client is ineligible

However, we will seek repayment from your client and they should be told this.

Client’s eligibility on income
Verification in prisoners’ cases

In this section

Verification of financial eligibility for children’s advice and assistance and ABWOR

The purpose of verification of financial eligibility

Find out about your obligation to obtain adequate verification of your client’s financial eligibility, and your client’s related responsibilities.

Verification of financial eligibility for children’s advice and assistance and ABWOR

Capital eligibility: must be checked even if your client is receiving a passported benefit

Read about why you should verify your client’s capital, even if they receive a passported benefit, as well as the types of documentary evidence required.

Verification of financial eligibility for children’s advice and assistance and ABWOR

Client’s eligibility on income

This page covers how you should go about verifying that your client is eligible to receive children’s A&A or ABWOR based on the income they receive. It covers the kind of evidence you should see from employed clients; self-employed clients; and clients in receipt of benefits. It also sets out what you should do in cases where your client declared they have no source of income.

Verification of financial eligibility for children’s advice and assistance and ABWOR

Verification in prisoners’ cases

Find out how to verify financial eligibility for A&A when the client is a prisoner in custody, and how aggregation of resources will be treated in these cases.

Verification of financial eligibility for children’s advice and assistance and ABWOR

What period should documentary evidence cover?

Read about the period of time which documentary evidence on client financial eligibility should relate to and satisfying yourself as to on-going eligibility.