Policy and procedure publications

Here you will find details of our main policy and procedure documents.

Framework For Public Funding

File Type Size Date
Framework for Public Funding of Advice 3 MB | 24 January 2023 PDF 3 MB 24 January 2023

Administration of Government Funds

File Type Size Date

Records Management

File Type Size Date
Records Management Policy 332 KB | 12 November 2020 PDF 332 KB 12 November 2020
NRS Public Records (Scotland) Act Progress Update Review (PUR) December 2023 222 KB | 8 January 2024 PDF 222 KB 8 January 2024

Risk Management

File Type Size Date
Risk Management Framework 141 KB | 9 April 2024 PDF 141 KB 9 April 2024

Customer Policies

File Type Size Date
Customer Service Policy 380 KB | 19 December 2022 PDF 380 KB 19 December 2022
Unacceptable Behaviour Policy 421 KB | 19 December 2022 PDF 421 KB 19 December 2022
Customer Communication Support Services Policy 208 KB | 5 October 2023 PDF 208 KB 5 October 2023
Provision of Free Sanitary Products Policy 207 KB | 19 October 2023 PDF 207 KB 19 October 2023
Vulnerable Customer Policy 239 KB | 13 August 2024 PDF 239 KB 13 August 2024