Information for the public About us

Online accounts redevelopment - guidance material


The following guidance has been designed to enable you to familiarise yourself with the new look accounts screens


The guidance material focuses on a different account type and/or a particular function.

It can be viewed on our Vimeo channel or as PDFs containing video screenshots, and covers the following topics:

Frequently Asked Questions (FAQs)

Following our deployment on 23 June 2016 we have received a number of telephone calls relating to the new online account products and how to use the new paper process.

We have prepared some FAQs about the new online screens.

Feedback

If you have any feedback on the new screens or the guidance materials please complete this feedback form.

For more information or help with any of the guidance materials, please contact:

Christine Connerton, Digital Services Marketing Officer:
Connertonch@slab.org.uk 


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