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Research archive


A selection of our older research reports are available to download below. For more recent reports, see the Research unit page.


Stakeholder engagement

2015

Solicitor Contact Line (SCL) Client Survey 2015 Research Briefing (PDF)

Making Advice Work Streams 1 and 2 Evaluation Report

Making Advice Work Streams 1 and 2 Client Survey Topline Findings

Making Advice Work Streams 1 and 2 Social Landlord Survey Research Findings


2014

Civil Solicitors Survey 2014 Research Briefing (pdf)

Civil Solicitors Survey 2014 Full Findings Report (pdf)

Civil Solicitors Survey 2014 Topline Findings (Word)


2013

Civil Legal Aid Applicants Survey 2013 Research Briefing (Word)

Civil Legal Aid Applicants Survey 2013 Full Findings Report (Word)

Civil Legal Aid Applicants Survey 2013 Annexe A - Topline Findings (Word)


2012

Criminal Legal Aid Applicants Survey 2012 Research Briefing

Understanding the user experience of completing the financial form as part of the application for civil legal aid 2012 Research Briefing (pdf)


2011

Collection of client feedback and outcome information across the Civil Legal Advice Office network 2011 Full Findings Report (pdf)

PDSO Client Satisfaction Survey 2011 Research Briefing (pdf)  

PDSO Client Satisfaction Survey 2011 Full Report (pdf)


2010

Asylum seekers’ views on the legal processes involved in the application for asylum 2010 Research Briefing (pdf)  

Asylum seekers’ views on the legal processes involved in the application for asylum 2010 Full Report (pdf)

CLAO training days: Mental health & the law - the system, stigma and jargon Inverness 2010 Research Briefing (pdf)   Argyll and Bute 2011 Research Briefing (pdf)

Solicitor Survey 2010 Research Briefing (pdf)  

Solicitor Survey 2010 Full Report (pdf)

Solicitor Survey 2010 Appendix A Questionnaire (pdf)   Appendix B Data Tables (pdf)


2009

Civil Legal Aid Applicant Survey 2009 Research briefing (pdf)

Civil Legal Aid Applicant Survey 2009 Full Report (pdf)

The Views and Experiences of Civil Sheriff Court Users 2009 Full Report (pdf)


2008

Advice Sector Survey 2008 Research Briefing (pdf)

Advice Sector Survey 2008 Full Report (pdf)

Race Equality Research 2008 Full Report (pdf)


Pre-2008

 


Quick links

14, Nov, 2017

Recruitment process underway for new Board members

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10, Nov, 2017

CLAO website maintenance - 25-26 November

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03, Nov, 2017

Annual Report 2016-17 published

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11, Oct, 2017

Evaluations of grant funding advice programmes published

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29, Sep, 2017

Code of Practice for Criminal Legal Assistance

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